Refund policy
1. Cancellation Policy
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to process back to your original payment method.
2. Returns Policy
Policy Overview
We hope you love your purchase from Sykiariol! However, if you are not completely satisfied, our return policy is valid for 30 days from the date you receive your item. Eligible returns made within this 30-day window qualify for a refund of the amount actually paid for the returned items, plus applicable sales tax paid on those items. To request an exchange within 30 days of delivery, please contact us at support@sykiariol.com. Original shipping charges are non-refundable. Return requests submitted after the 30-day period cannot be accepted for refund or exchange.
How to Initiate a Return
To initiate a return, please email us at support@sykiariol.com to request our return address. After your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 3–5 business days after we receive and inspect the returned item. The complete return-to-refund process, including return shipping, inspection and refund processing, typically takes approximately 2–3 weeks.
Return Packaging Requirements
● Packaging for returned items needs to be in undamaged condition.
Refundable Items
● Regular-priced Items: Eligible for refunds under this policy. Refunds cover the amount actually paid for the returned items, plus applicable sales tax paid on those items. Original shipping charges are non-refundable.
● Discounted Items: Eligible for refunds under the same return conditions as regular-priced items. Refunds are based on the actual discounted amount paid for the returned items, plus applicable sales tax paid on those items, and exclude original shipping charges.
Non-Returnable Items
● Items damaged due to incomplete or poor packaging cannot be refunded.
Gift Returns
● If an item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit for the return value. For non-gift purchases, refunds will be issued to the original purchaser.
Return Reasons & Shipping Costs
Please review the scenarios below to understand who is responsible for return shipping:
● Quality Issues: If the item has a quality problem, please provide pictures or videos showing the issue. Sykiariol will cover the return shipping costs. Approved refunds will be processed within 3–5 business days after we receive and inspect the returned item. The complete return-to-refund process typically takes approximately 2–3 weeks. Contact us if you have any problems.
● Wrong Item Ordered / Change of Mind: If you ordered the wrong item or simply changed your mind, return shipping costs are the buyer's responsibility. Shipping fees are non-refundable. Please email us within 30 days of delivery. Return items must be unused and in original packaging.
● Shipping Damage: Please inspect packages upon arrival. Do not sign for damaged items. File a claim with the delivery service and provide us with the case number for assistance. Sykiariol will cover the return shipping costs for items damaged in transit. Refunds cover the amount actually paid for the returned items, plus applicable sales tax paid on those items. Original shipping charges are non-refundable.
● Incorrect Item Shipped: If we sent you the wrong item, please email us within 7 days of receipt. Return items must be in original condition. Sykiariol will cover the return shipping costs if we shipped the wrong item. Refunds cover the amount actually paid for the returned items, plus applicable sales tax paid on those items. Original shipping charges are non-refundable.
Shipping Costs & Process
Customers may need to cover return shipping (depending on the reason), but there are no processing fees for refunds. To return your product, email us at support@sykiariol.com within 30 days of delivery. We will provide the return address. After we receive and inspect the returned item, approved refunds will be processed to your original payment method within 3–5 business days. Refunds cover the amount actually paid for the returned items, plus applicable sales tax paid on those items; original shipping charges are non-refundable. The complete return-to-refund process, including return shipping, inspection and refund processing, typically takes approximately 2–3 weeks. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account and contact your credit card company as processing times may vary. If you still have not received it after these steps, please reach out to us at support@sykiariol.com.
3. Price Protection Policy
We have implemented a 7-day Price Protection Policy. If you notice a price drop on our website within 7 days of your purchase, please email us at support@sykiariol.com with your order number and a screenshot of the lower price. Our customer service team will review your request within 3 business days. Please note: Price protection does not apply to special promotional events (such as Black Friday, Cyber Monday), flash sales, or clearance items.
4. Disclaimer
Sykiariol reserves the right to interpret, modify, or terminate this policy as permitted by law. This policy complies with all relevant laws and regulations.
For inquiries about these Policies, please contact:
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Company Name |
DEWIN COMMERCE LIMITED |
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Company Address |
ROOM 1506-7, 15/F., COMWEB PLAZA, 12 CHEUNG YUE STREET, CHEUNG SHA WAN, KOWLOON, HONG KONG |
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Please contact support@sykiariol.com before returning any items. Our customer service team will provide the appropriate return warehouse address and return instructions. Please do not ship returns to any warehouse without prior authorization.
Below is a list of our designated US return warehouse addresses.
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Warehouse Name |
Warehouse Address |
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QY-LA01 |
Dock #72, 6335 Sycamore Canyon Blvd, Riverside, CA 92507 |
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QY-GA01 |
Dock #18, 3600 Southside Industrial Pkwy, Atlanta, GA 30354 |
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QY-TX01 |
16156 Fondren Road, Building 1, Missouri City, TX 77489 |
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QY-PA |
Dock #24-25 (Door 16), 2345 Newlins Mill Road, Easton, PA 18045 |
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USWE |
C/O 14310 Ramona Avenue, Chino, California, 91710 |
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USEA |
C/O 1170 Florence Columbus Rd, Gate( 102-125), Bordentown, NJ 08505 |
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USHOU |
C/O 15012 S Post Oak Road, Building 1, Houston, Texas, 77053 |
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USSC |
C/O 240 The Bluffs, Austell, GA, 30168 |